It's all quiet here at Critter Wines. A few days ago we heard the sound of continuously running water, switched off the mains supply, called out a plumber and since then have been without water except for about half an hour a day. Not ideal for brewing.
So you say why not get it sorted .... well it's not like we're not trying. Our major stumbling block is the insurance company who strongly advised us to get specialist insurance. They are called Homeserve and you might want to remember that name. When they were contacted their response was to start trouble shooting .... for a way out of their liability. Never mind their commitment to aim to get a plumber out within 2 hours, oh and the promise of up to £500 for accommodation should they be unable to fix the problem that day. They didn't even call back when they said they would! They have now cancelled the policy and sent a refund, and that's their last word on the matter.
Or so they think 'cos luckily there's a cool bunch of folks called the FSA, and we already have a complaint form from them to fill in so that they can take on our case. Stay tuned, 'cos brewing will resume.
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